Privacy Policy

At Acme Tree Services Ltd we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

office@acmetreeservices.co.uk or by writing to Acme Tree Services Ltd, 68 Severn Drive, Burntwood, Staffordshire WS7 9JF.  Alternatively, you can telephone 01543 686070.

Who are we?

Acme Tree Services Ltd is a Company that provides professional services in tree surgery and grounds maintenance for both domestic and commercial customers within Staffordshire and Midlands.

How do we collect information from you?

We obtain information about you when you complete the contact form, telephone or write to the Company.

What type of information is collected from you?

The personal information we collect includes your name, address, email address and telephone number.

How is your information used?

We use your information to

• Reply to your enquiry;

• Arrange a quotation date, send you any requested information or answer your query or any other matter related to your enquiry;

• Provide you with quotations, general correspondence and arrangements for completing your work and invoices.

• Where applicable, we will use your details to complete and submit planning applications on your behalf to your Local Authority for work on your trees that maybe protected ie Tree Preservation Orders, within Conservation Areas, Protected Woodlands etc.

• Seek your views or comments on the services we provide;

• Notify you of changes to our services;

• Send you communications which you have requested and that may be of interest to you.

• Process an employment application.

• We will not contact you for marketing purposes.

By corresponding with us, you agree to us using your personal information in these ways. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service ie planning applications. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update or request the removal of your information?

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can also request the information is removed.  You can do this by the following methods:

Send an email to: office@acmetreeservices.co.uk or by writing to Acme Tree Services Ltd, 68 Severn Drive, Burntwood, Staffordshire WS7 9JF.  Alternatively, you can telephone 01543 686070.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.